When I call Koch with a disaster, they don't panic, they find a way to handle it. |
Koch Logistics is just really good at what they do. |
We think of Koch Logistics as an extension of our business. |
When you remodel that many stores anything that can happen has happened. When there is a problem Koch steps up to the plate. |
Sephora case STudy
Background: Sephora is an international chain of cosmetics stores founded in France in 1970. They operate 1300 stores in 27 countries, including more than 340 in North America, with more opening at a steady pace. Sephora builds new stores on an accelerated timetable, from site selection to grand opening. To ensure a reliable, just-in-time supply of fixtures, product and other essential goods for its stores in North America, Sephora needed a 3PL partner who made customer service a top priority. In 2009, Koch Logistics got the call to coordinate logistics for several special projects and that led to an ongoing relationship as the logistics carrier of choice for Sephora.
Keeping Sephora supplied: Koch manages all the logistics for Sephora’s new store openings. At the beginning of the year, Sephora sends Koch the schedule of store openings. Koch knows Sephora’s vendors and makes all the arrangements to ensure fixtures and materials arrive on time at the right place. According to Sephora’s Manager of Inventory Fixtures and Materials in North America, “Koch is a good fit for us. Their customer service is impeccable. We love partnering with them.”
Koch delivers for Sephora: They cite several strong reasons why Sephora leans on Koch for logistics support. “They’re great with customer service. They find solutions for you and they’re very honest, which is a big deal for us. They’re our logistics arm for knowing what’s going on in the industry.”
Every business faces a worst-case scenario now and then. Sephora’s came during the 2013 floods in Alberta, Canada that disrupted the timetable for delivery of new fixtures to stores. The manager remembers, “I called the [Koch] rep and he worked until 9:30 at night to get the required fixtures on a truck. We can count on them to do this for us when they can.”
Why they chose Koch Logistics: Sephora listed several major benefits in working with Koch Logistics:
• Extended reach into Latin America
• Comprehensive 3PL project management of multi-store rollouts
• Responsiveness that includes on-call support that’s available when needed
• Understanding the unique 3PL needs of Sephora’s business
Keeping Sephora supplied: Koch manages all the logistics for Sephora’s new store openings. At the beginning of the year, Sephora sends Koch the schedule of store openings. Koch knows Sephora’s vendors and makes all the arrangements to ensure fixtures and materials arrive on time at the right place. According to Sephora’s Manager of Inventory Fixtures and Materials in North America, “Koch is a good fit for us. Their customer service is impeccable. We love partnering with them.”
Koch delivers for Sephora: They cite several strong reasons why Sephora leans on Koch for logistics support. “They’re great with customer service. They find solutions for you and they’re very honest, which is a big deal for us. They’re our logistics arm for knowing what’s going on in the industry.”
Every business faces a worst-case scenario now and then. Sephora’s came during the 2013 floods in Alberta, Canada that disrupted the timetable for delivery of new fixtures to stores. The manager remembers, “I called the [Koch] rep and he worked until 9:30 at night to get the required fixtures on a truck. We can count on them to do this for us when they can.”
Why they chose Koch Logistics: Sephora listed several major benefits in working with Koch Logistics:
• Extended reach into Latin America
• Comprehensive 3PL project management of multi-store rollouts
• Responsiveness that includes on-call support that’s available when needed
• Understanding the unique 3PL needs of Sephora’s business
Koch knows the transportation business. They are the experts. They coordinate most of our trucking needs. |
I talk with Koch daily via email. They make my job a lot easier. |
They always rise to the occasion to meet deadlines. It's been ten years of promises kept. |
Koch Logistics is more like an extension of our business than a vendor. They are a partner actively engaged in our success. |
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